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Privacy Policy

DakotaPro values your privacy and is committed to protecting the personal information entrusted to us by our customers, employees, vendors, website visitors, and business partners. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your information.

By using DakotaPro’s websites, products, services, communication platforms, or by otherwise providing information to DakotaPro, you acknowledge and agree to the practices described in this Privacy Policy.

DakotaPro has created this Privacy Policy to demonstrate our firm commitment to privacy and security. This Privacy Policy describes how DakotaPro collects information from users of DakotaPro services (the “Services”), how we use the information we collect and the choices you have concerning the collection and use of such information. Please read this Privacy Policy carefully.

1. Information we Collect

DakotaPro may collect personal and business information necessary to provide telecommunications, managed IT, security, monitoring, and related support services.

Information we may collect includes:

  • Name
  • Company name
  • Service address
  • Billing address
  • Email address
  • Telephone number
  • Mobile telephone number
  • Payment information
  • Device and network information
  • Service usage information
  • Technical support records
  • Website usage information
  • Vendor dispatch and emergency contact information
  • Employee contact and operational communication information


We may also collect information voluntarily submitted through contact forms, support requests, account registrations, employment onboarding, vendor onboarding, surveys, or direct communications.

2. How we Use Information

DakotaPro uses collected information to:

  • establish and maintain customer accounts;
  • provide internet, managed IT, voice, security, and related services;
  • process billing and payments;
  • provide customer support and technical assistance;
  • dispatch service technicians or authorized vendors;
  • communicate operational alerts, outage notifications, maintenance notices, and account-related information;
  • improve service quality and customer experience;
  • maintain network security and fraud prevention;
  • comply with legal and regulatory obligations;
  • communicate with employees and authorized vendors regarding business operations.


DakotaPro may also use contact information to provide information regarding DakotaPro products or services where permitted by law. Recipients may opt out of marketing communications at any time.

3. SMS, Voice and Automated Communications

DakotaPro may send SMS text messages, voice calls, and other automated communications to customers, employees, authorized vendors, and authorized contacts who have provided consent to receive such communications.

These communications may include:

  • service outage alerts,
  • maintenance notifications,
  • support ticket escalations,
  • dispatch notices,
  • security and alarm notifications,
  • access control alerts,
  • appointment confirmations,
  • account notices,
  • operational or emergency business communications.

Consent

Consent to receive SMS or voice communications may be obtained through:

  • customer service agreements,
  • service request forms,
  • website submissions,
  • employment onboarding documentation,
  • vendor communication authorizations,
  • or other written or verbal authorization.

Consent to receive informational communications is not a condition of purchase unless required for delivery of a requested service communication.

Message Frequency

Message frequency varies based on account activity, operational events, service needs, or business requirements.

Carrier Charges

Message and data rates may apply depending on your wireless carrier plan.

Opt-Out

Recipients may opt out of non-essential SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact DakotaPro directly.

DakotaPro may still send critical non-marketing service or legally required communications where permitted.

SMS Data Protection

Mobile phone numbers, SMS consent information, and related messaging records are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

4. Information Sharing and Disclosure

DakotaPro does not sell customer personal information to third parties.  DakotaPro may share information only as reasonably necessary with:

  • payment processors,
  • contracted installation or service vendors,
  • technical service providers,
  • software or communication platforms,
  • monitoring or dispatch partners,
  • professional advisors,
  • legal authorities when required by law.


Such sharing is limited solely to DakotaPro-authorized business operations and service delivery.

Third parties receiving DakotaPro information are expected to maintain confidentiality and may not use such information for independent marketing purposes.

DakotaPro does not share mobile phone numbers or SMS consent data with third parties or affiliates for marketing or promotional use.

5. Website Usage, Cookies and Analytics

When you visit DakotaPro’s website, certain technical information may automatically be collected, including:

  • IP address,
  • browser type,
  • operating system,
  • approximate geographic location,
  • referring website,
  • pages viewed,
  • time spent on pages,
  • general website interaction behavior.

 

DakotaPro may use cookies, analytics tools, and similar technologies to:

  • improve website functionality,
  • understand visitor behavior,
  • enhance user experience,
  • measure marketing effectiveness,
  • support remarketing and business development initiatives.

You may disable cookies through your browser settings; however, some website functionality may be limited.

6. Marketing Communications

DakotaPro may periodically send marketing emails, phone calls, or informational communications regarding DakotaPro products, promotions, or service offerings.

Recipients may opt out of promotional communications by following the unsubscribe instructions provided or by contacting DakotaPro.

Operational, billing, account, emergency, and service-related communications may continue as necessary even if marketing communications are declined.

7. Data Security

DakotaPro maintains commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, disclosure, or alteration.

While no electronic system can be guaranteed completely secure, DakotaPro continuously works to maintain the integrity and security of its systems and data.

8. Data Retention

DakotaPro retains personal information only for as long as reasonably necessary to:

  • provide services,
  • maintain business records,
  • comply with legal obligations,
  • resolve disputes,
  • enforce agreements,
  • and support legitimate business operations.

9. Your Rights Regarding Your Information

You may request to:

  • access certain personal information DakotaPro maintains about you,
  • update or correct inaccurate information,
  • request removal from promotional communications,
  • request information regarding DakotaPro’s communication practices.

Requests may be submitted using the contact information listed below.

DakotaPro reserves the right to retain records necessary for legal compliance, billing, security, or operational purposes.

10. Children's Privacy

DakotaPro’s services and website are not directed to children under the age of 13, and DakotaPro does not knowingly collect personal information from children.

11. Policy Updates

DakotaPro may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on DakotaPro’s website with a revised effective date.

Continued use of DakotaPro services after such updates constitutes acceptance of the revised policy.

12. Contact Information

If you have questions regarding this Privacy Policy or DakotaPro’s data practices, please contact:

DakotaPro
4003 E Speedway Blvd, Ste 113
Tucson, Arizona 85712
Phone: (520) 745-3900
Email: support@dakotapro.biz

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