At DakotaPro, we understand the needs of the Apartment industry. Guests today are ever more discerning regarding where they live. They expect modern services. Interestingly enough, while in the past phone and TV service were the most important component, today, high-speed Internet access is key to high occupancy rates. However, bringing in a fast connection is only part of the solution. Now, the connection must be shared out, supported, and managed. Features to consider include:
- Reliable, Redundant services: while a single DakotaPro connection is very reliable, some things can happen outside of our control (cable cuts, damage, etc). We can design redundant solutions to ensure your Guests always have a very positive experience with no downtime. We can also provide the voice services to your facility so that they also benefit from the redundant connection.
- Scalable Solutions: Guests are voracious users of Internet services. Further, what is fast enough today won’t be fast enough tomorrow. DakotaPro designs solutions that will grow in speed over time so your property is always ahead of expectations. A popular option today is for property managers to offer a “basic” service as part of the core services each Guest receives included in their rent. However, property managers also want an option to allow users to upgrade to faster speeds. DakotaPro not only offers this option, we can also set it up so there is a revenue share so that property management benefits as well!
- Guest Apartment and Common Area Wireless: Guest’s expectations keep changing. A few years ago, a simple Ethernet connection in a room was a “luxury”. Now, Guest’s want high-speed wireless service in every corner of their rooms. The perception of “high-speed” is also changing. While downloading email and surfing the web was common use 3 years ago, usage has evolved significantly. Guests now expect to be able to watch streaming video (YouTube, Netflix, Hulu, etc.) on their laptop computers, iPads and smartphones. DakotaPro can design and implement a state-of-the-art Guest Wireless solution that will be fast today AND tomorrow.
- Phone Services: Like the Internet access, property managers often want to offer a “basic” level of service while making it easy for Guests to upgrade. DakotaPro easily manages the process – in fact, we can even add these services to the revenue share model so the property manager can benefit from use of these services!
- Guest Support: Many of your Guests will be “night owls” and need support late at night. The old choices were for your front desk staff to attempt to help, or perhaps for your Guests to call a National help center that has been all-too-often outsourced overseas. DakotaPro specializes in providing the level of services your Guests need, spoken in clear English. Our 24/7/365 support team will simply delight delight your Guests with service.
- Managed Services: Have you heard the following complaint at your property regarding your existing Internet services? “Sometimes the speed is fast, but when everyone gets on, it really bogs down”. This experience is one we frequently hear about. It is generally caused one or both problems:
- Not having enough overall speed for your facility’s needs. The speed of the Internet connection you have at your facility is probably very low compared to today’s expectations.
- Unmanaged Services. What this means is that a single user can be hogging the available bandwidth, denying other Guest’s their fair use. At DakotaPro, we’ve found that each user should have an excellent experience and that what one Guest does should NEVER affect the experience of another. With Managed services, DakotaPro ensures this never occurs and Guests use their “fair share” of Internet speeds, but nothing more.
The Internet Services you provide your Guests affect the perception of quality at your facility. History has shown that a premier Internet experience can be a serious factor in determining occupancy rates. DakotaPro has designed and implemented Internet solutions for some of the largest properties in Southern Arizona. Let us help you turn your Internet Services into an experience that your Guests expect.
Contact us now so we can help ensure your Internet Services are a reason to stay at your property!